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May 27, 2020
Full time
Role:  Customer Success Manager for CustomerSuccessBox Location: Gurgaon, Haryana, India CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS industry. You will be responsible for enforcing a domino effect. Your success will be in ensuring that your peer customer success managers are delivering success to their end customers, Reduce Churn and are able to grow their MRR/ARR/LTV.  Key Responsibilities As a customer success manager own customer relationship right after customer’s sign up or start a trial. Work with customers by understanding customer business use case and their reason behind purchase Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases. Conduct workshops for customers to help customers to setup various playbooks. Coordinate any data and product usage...