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dscout
Nov 04, 2019
Full time
We are looking for a Research Advisor to join our growing Customer Success team. You will work closely with Lead Researcher Advisors to design, recruit and field research projects for dscout’s clients. We conduct research on a wide range of topics including: pet ownership, wearable fitness trackers, holiday shopping, and snack customization, just to name a few.  What does that mean for you?  Every day is different. As a combination of customer support specialist and research consultant, you will have a chance to make a real difference for dscout’s customers and continue your career in the world of research. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in mastering a new digital tool to execute powerful research. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience. If this sounds like you, apply today!   What you will do (let’s call them Responsibilities): Act as a true dscout expert to train and educate clients on features and functionalities Consult with clients to provide specific recommendations for research design Deliver the best platform support and technical assistance to all users Assist in running research projects including planning, designing, recruiting, fielding and client engagement Assist in the creation of training and educational materials Assist with billing and other administrative processes for clients Act as a customer advocate by sharing client feedback internally to continuously improve dscout’s product offerings Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating    What you need to have (we can call them Desired Skills and Background): 1-4 years experience in consumer insights or UX research Naturally able to strike a balance between friendly and professional in written communications Able to work both collaboratively and independently Flexible and eager to learn new things each and every day Hard-working and willing to go the extra mile for your teammates and our users Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work Curious and empathetic to others’ needs and circumstances Highly organized, efficient and detail-oriented   What will you get? Here at dscout, we are a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what dscout is today and we are excited to build our future with you.  In addition to joining a smart and passionate team, you will get: A strong compensation package with bonus structure. Your success is tied to company success. We are all in this together. An incredible set of core benefits as well as a 401k with match, solid PTO policy, and generous company holidays. We are committed to helping build your future. Exposure to the inner workings of a growing company. And open, transparent communication within our team. You will know what is happening and why it matters. An education stipend. Keep learning and sharpening your skills. A beautiful workspace along the Chicago Riverwalk, in the heart of lots of places to eat, drink, and play. Read more about our new office space   here ! Plenty of snacks, drinks, and caffeine to keep you powered throughout the day, and a weekly happy hour to relax with the team.
Acuris Global
Oct 23, 2019
Full time
As  a  Relationship Manager based in New York , you will serve as the primary liaison between the company and  a subset of our  subscribers  in the Americas . The RM team regularly engages with subscribers, both in-person and over the phone, to ensure they are conversant and satisfied with our products. You will be directly responsible for managing relationships with existing subscribers located throughout  the United States and Canada ,  as well as a portion of our subscriber base in New York City. As the main point of contact for a wide range of subscribers with differing needs, an RM must maintain a strong understanding of our products and services, possess superior communication skills and a personable demeanor, and be able to develop creative solutions to assist subscribers with requests and issues.   Job Qualifications:   A very strong candidate will have the following attributes: 1-2 years previous account management and/or customer relations experience   A keen interest in financial markets   Outgoing, energetic personality   Ability to work well in a team environment   Detail orientation   Ability to prioritize tasks   Self-driven to achieve high level of success   Bachelor's Degree Job Responsibilities:   You will manage an existing subscriber base and work to ensure subscribers are satisfied with our products and renew their subscriptions by:   Providing in-depth training and guidance to your subscriber base through one-on-one meetings, large scale presentations, telephone calls, and webinars   Developing and cultivating key relationships with a variety of subscribers at each account, including C-suite executives, senior management, market research professionals, and end-users   Travelling frequently to your given territory to connect with subscribers in-person and collect feedback, conduct training, and nurture lasting relationships   Forming a channel with internal research and editorial teams to communicate subscriber feedback and enhance our products to reflect subscriber requests and suggestions   Identifying new revenue streams and working strategically with the sales team to grow accounts through uplift and cross-product selling   Company Description: Acuris is a leading financial news provider comprised of twenty separate product lines. Acuris’ products and services provide the global advisory, financial, investment, and corporate communities with forward-looking intelligence and analysis that enables them to spot new business opportunities, increase their revenues, and keep several steps ahead of the competition.   EOE/Minorities/Females/Vet/Disabled   IND123