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ViriCiti Amsterdam, Netherlands
Feb 19, 2019
Full time
We are ViriCiti; a young cleantech company of 33 ambitious ViriCitizens who are working hard on the electric transition of commercial vehicles. We are moving quickly from the start-up phase into growth and scaling up, and are therefore looking for a Customer Success Manager for the French market who brings great communication skills and a customer focused mindset. Do you believe in the power of electric vehicles and are you looking for a fast-paced and dynamic working environment where your initiative is highly valued? Then check if we fit your job expectations and apply! Your job As Customer Success Manager you will be part of our fast evolving customer success team that is responsible for happy and engaged customers. First point of contact for our French speaking customers Responsible for spotless project coordination for new and existing customers Engaging with customers both in face-to-face meetings and via phone Defining our customers’ needs and creating a success plan together Onboarding and training both on site and online Analysing and solving various issues of our customers Collaborating with all involved departments (e.g. sales, aftersales, software development) Contribute to constantly improving processes and workflows Requirements A higher Professional (HBO) or University education (WO) degree, a background in engineering is a plus At least 2 years of B2B work experience in a customer engaging role, e.g. account management Excellent communication skills in French & English (both written & spoken) Ability to interact with multiple layers of stakeholders and organizations A strong interest or previous experience in IT is a big plus Strong analytical and problem solving skills Show initiative and take ownership Ability to work independently and accurately Keywords: people person, result driven, committed, team player & IT savvy   What you can expect from us Become an expert in e-mobility Training and personal development opportunities Autonomy and flexible working hours Competitive salary based on experience Full time employment (40 hours a week) Fun working environment within a great team Discount on a gym subscription Daily varied team lunches Annual team weekends Foosball and ping pong competitions... and a ball pit About us We started our adventure 6 years ago by building an efficient and scalable platform based on Node.js. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions and optimize electric operations. Since then, we have grown into the market leader in the US and Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed. Do you want to be part of a fast-paced scale up company? Apply now! The selection process may involve an assessment. More info? Email Heloise Hieber at   h.hieber@viriciti.com    We are looking forward to hearing from you!
ChurnZero Arlington, VA, USA
Feb 19, 2019
Full time
Join ChurnZero as a Customer Success Manager. We are a startup located in Arlington, VA. Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be a vital part of our continued success! Primary responsibilities and day-to-day Proactively manage the success of a portfolio of assigned ChurnZero customers to deliver consistent value across the entire lifecycle Manage the implementation of new customers; accurately ascertain customer goals and translate them into an implementation plan that will provide initial value in a timely fashion Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability Advise customers on best practices for designing, implementing and scaling their Customer Success programs Resolve customer issues, alone and through collaboration with other ChurnZero teams; approach all situations with curiosity and creativity Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas Actively participate in the evolution of ChurnZero’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives Contribute towards the development of a strong team environment by upholding high work standards Go the extra mile to ensure our customers are successful! Must-have skills and experience 2+ years’ experience in Account Management or SaaS Customer Success roles; experience with implementing customers is a big plus A verifiable track record of customer retention and growth through passionate customer service Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value Energetic and self-motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms Ability to manage multiple priorities while maintaining strict attention to details Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree (BA/BS) Working at ChurnZero We are at the beautiful 1776 co-work offices in Arlington, VA. Lunch is served here every day, and you will have the essential startup experience. We are building the DC metro’s next great company. About ChurnZero ChurnZero helps subscription businesses fight customer churn. Our SaaS platform (1) helps businesses understand how their customers use their product, (2) assess their health and their likelihood to renew, and (3) give the business the means to automate and personalize the customer experience through timely and relevant touchpoints.  ChurnZero is backed by CIT and prominent east coast angels. You can find out more at   http://churnzero.net . Contact us at  careers@churnzero.net