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Kontentino Bratislava, Slovakia
Jan 18, 2019
Full time
Kontentino   je jeden z najrýchlejšie rastúcich   slovenských startupov , ktorý pomáha reklamným agentúram a značkám tvoriť kvalitný obsah na sociálne siete efektívnejšie. Tých super   agentúr a značiek je už cez 800 . Nachádzajú sa v Belgicku, USA ale aj v Hong Kongu. Patria medzi ne BBDO, Ogilvy alebo Pilsner Urquell či Nestlé. Tento úvod može znieť trošku chválenkársky, ale to je preto lebo o týchto super klientov sa treba náležite starať. Na západe tejto pozícii vymysleli krásny názov   Customer Success Manager . Je to jedna z najdôležitejších rolí v SaaS. (Software as a Service – Slack, Sli.do, Exponea, HubSpot a pod.) Prečo je táto rola tak dôležitá? Customer success manager je   most medzi produktom a uživateľmi , vďaka nemu produktový team vie čo treba vylepšiť, pridať alebo zmeniť. Vďaka successákovi (Customer Success Manager) sa z ľudí čo len skúšajú Kontentino   stávajú platiaci klienti . Vďaka nim agentúry a značky rýchlo a ľahko pochopia hodnotu Kontentina a uistia ich o tom, že 100%ne ovládajú produkt. Vďaka “Successákom” neodchádzajú klienti ku konkurencii, lebo sa budujú dobré a priateľské vzťahy, vzniká   WOM   a dokonca sa buduje aj   branding . Koho hľadáme? Nadšeného   človeka, ktorého baví   social media a reklama , je starostlivý ako babička počas nedeľného obedu. Prípadne robí alebo chcel by robiť accounta v reklamke, ale chýba mu tam používanie angličtiny – angličtinu   musí mať krásne plynulú. Ako bude vyzerať tvoja práca? Začína to na   Intercome   (customer support chat a CRM) – tam nám píšu trialisti a klienti, ak majú nejaké otázky, nevedia niečo nájsť v produkte a podobne. Ty im odpovieš,   pomožeš , pošleš nejaké gifká a skamarátiš sa s nimi. Potom   telefonuješ   – Skypuješ kvalifikovaným leadom (počas registrácie do Kontentina zadali, že sú veľká značka/agentúra), či im je všetko jasné, či nepotrebujú s niečim   pomôcť , prípadne či si nechcú dohodnúť social media konzultáciu. Konzultácie . Konferenčné hovory, najlepšie s celým teamom. Na týchto hovoroch zistíš, aké majú najvačšie   problémy   a na základe toho im ukážeš,   ako funguje   Kontentino a ako im dokaže pomôcť. Reklamka či značka na druhej strane ukončuje hovor s vďačnostou a nadšením   Ďalej máš pridelených   svojich klientov , o ktorých sa staráš, štvrťročne si s nimi voláš a zisťuješ, ako sa majú, či nemajú nové challenges, či všetko funguje ako má. Pri každom rozhovore s klientami dostávaš veľmi   vela feedbacku a insightov , ktoré treba spracovať a odkomunikovať s produktovým teamom. Aj vďaka takýmto rozhovorom Kontentino vyvinulo unikátne funkcie či produkty, ktoré nemá nikto iný. S kým budeš pracovať? Sme malý team do   10 ľudí , ktorý však rýchlo rastie. Máš možnosť sa preto veľmi vela učiť a vidieť ako dynamicky funguje startup. Maš priamy kontakt k našemu CTO, CEO, k succesákom, markeťákom a taktiež k celej agentúre Triad, s ktorou stále sídlime v jednom   domčeku pod Devínom . Knowledge-share at its best   Ako sa u nás máme? Veľmi dobre     Máme pekné nové kancle s výhľadom na hrad Devín. Pracujeme na kôpke, ale keď sa potrebuješ zavrieť a telefonovať, tak máme miestnosti   plné rastlín . Chodíme na   splavy , legendárne Triad   lyžovačky   a AllFans   party . Hneď vedľa máme pivnicu s devínskym ríbezlákom. Chodievame na konferencie ako WebSummit, B2B Paris,   TNW   a podobne. Sme kamaráti, netušíme, čo je to korporátna kultúra, kultúru si tvoríme sami.   Plat: od 1.000€ + provizie   Ak si sa v tomto celom našiel, tak nám pošli email s CV na   hello@kontentino.com   a radi si s tebou zavoláme.
EasyMarkit Vancouver, BC, Canada
Jan 02, 2019
Full time
We're looking for a new Customer Success Manager to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Enablement team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience. This is a full-time position in our Chinatown, Vancouver HQ, walking distance from coffee shops, restaurants, and public transit. On-site bicycle parking and a one zone TransLink Compass pass are provided as an added benefit! If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you! What You’ll Do You will work with customers to deliver an exceptional onboarding experience and assist the client in realizing the full value of EasyMarkit as a means of achieving success in their business goals You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention You will inspire clients to think strategically about how our platform can support their business needs You will educate and support customers on best practices, and the use and benefit of our products and services You will proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones You will track accounts to identify churn risk and work proactively to eliminate that risk Who You Are You have proven success in partnering with clients, preferably  in a SaaS environment, while building strong relationships You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role You have excellent time management, organizational, and problem-solving skills You have the ability to advocate for ideas and concepts You have high attention to detail You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills You have a strong aptitude for technology and ability/desire to learn new software Post-secondary education is considered an asset, but is not required About EasyMarkit We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At EasyMarkit, our people come first. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail. Our employees are empowered daily to see how their work helps EasyMarkit achieve its goal of becoming North America’s #1 patient care service provider. Take a peek into our day to day and see our mission, vision and values in our   2018 EasyMarkit Culture Book !
seoClarity Chicago, IL, USA
Dec 27, 2018
Full time
Are you interested in a career working in technology? Do you want to get experience in Client Success? Would you like to work with the largest brands in the world?   Come join an amazing team that is already very experienced in all of that, plus more.  The  Client Success Associate  is an entry level position that is responsible for partnering with and supporting a portfolio of clients using seoClarity.  Your responsibility is to ensure each client you support has success using seoClarity and in their marketing goals.  You will work alongside a tremendous team of Client Success Managers who are responsible for managing the biggest companies in the world and leading them to success in Search Experience Optimization.   What will you be doing? Support a portfolio of global enterprises in using the seoClarity platform. Exceed client expectation levels with every interaction. Be a new client on-boarding specialist, ensuring every new client has a quick time to value. Drive value to clients by helping with support tickets, live chat, and other user communication activities. Manage account health by ensuring each client has the correct configuration, integration and customization necessary for success. Support user training by developing training videos, documentation and organizing training events. Support and manage client engagement events, including logistics, travel, and communications. Build reports using Excel or other tools about user engagement. Those who have success here possess the following traits: Keeping calm, cool & collected   Being Thoughtful  Displays tenacity & passion  Great project & time management  Patience (and knowing when not to be)  Active listener & shows empathy  Committed to being great at their trade Dedicated to continuous learning A highly effective communicator  Can have difficult conversations   Requirements 4 year BA/BS degree, preferably in a marketing discipline 1+ years working experience Relationship focused Experienced in Excel and PowerPoint Very strong verbal and written communications Experienced and comfortable presenting in front of an audience Obsessed about being organized Interested in a career in Customer Success   Additional Information Actonia Inc. (seoClarity) provides equal employment opportunities (EEO) to all employee and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, veteran status, gender or genetics. In addition to federal law requirements, Actonia, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion. Termination, layoff, recall, transfer, leaves of absence, compensation, and training Benefits Medical, Dental & Vision Insurance Paid Time Off Work from home  Paid Holidays 401k with company matching Employee Stock Options Company paid life insurance Free coffee and snack pantry Sponsored Customer Success training and certification Lots of room for growth