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Latest Jobs

Human API San Mateo, CA, USA
Aug 21, 2018
Full time
Our customer base at Human API is scaling quickly and we’re looking for an experienced operator to own the success of our diverse customers. From fast-moving startups to Fortune 500 companies, we work with organizations building the next generation of products within life insurance, clinical research, health insurance, and digital health. As our VP of Customer Success, your areas of ownership will include, implementations, usage expansion, and renewals. This means you’ve rolled out cloud software within large enterprises and understand the complexities of organizational change when introducing new workflows. You’ve also supported startups with talented technical teams who can integrate, test, and deploy a new API within a sprint. We’re looking for a leader to join our executive team that is equal parts “roll up my sleeves and do it myself” and team builder and mentor. You will work closely with our VP of Sales and VP of Product as the customer’s champion to shape our product offerings and roadmap. What You’ll Do - Role & Responsibilities: Develop the frameworks and processes to operationalize complex customer implementations. Drive increased usage of Human API by intimately understanding customers’ goals and how we can help accomplish those ambitions. Build and run our professional services function. Own all communication with customers, from technical support to account management. Maintain strong customer satisfaction across a diverse set of organizations. Build a high performing Customer Success team who can act as trusted advisors and deliver value to our customers. Engage with the executive team to shape high-level company strategy and ensure our organization is cross-functionally performing. Your high-level KPIs will include: “time to go-live” (or a similar metric to focus on implementations), usage, renewals, churn, and NPSNote: up to 40% travel may be required. Who You Are - Required Skills: 10+ years in client-facing, account strategy roles Comfort in a fast-changing environment (you’ll be building the plane while you’re flying it). Tactical experience introducing new technologies within large, complex organizations Willingness to get in the trenches yourself and build systems from the ground up (with your own hands). Leadership experience building and inspiring a team of high-performing individuals. Cross-functional experience working with a leadership team to shape overall company strategy, build annual plans, attend board meetings, and other “executive”-esque activities. At Human API, our mission is to create health data liquidity through consumer empowerment. To do this, we’ve built the world’s first real-time health data network. We help organizations collect, and make sense of, health data on their consumers. Our network reach is 200 million U.S. lives and includes hospitals, clinics, pharmacies, labs, mobile applications, and devices. Human API is a data platform that delivers a comprehensive, longitudinal view of a consumer’s health in real-time. We empower our enterprise customers with the normalized clinical data they need to build the next generation of products. Human API currently powers products for life insurance underwriting, health insurance clinical analytics, pharmaceutical clinical trial recruitment, and a variety of other digital health products and platforms. We are headquartered in San Mateo, California and venture-backed by Andreessen Horowitz and Blue Run Ventures. We're looking for independent thinkers who care deeply about the problems we're trying to solve. At Human API, we believe that a diverse variety of people makes us better, and so we welcome people of all backgrounds. Want to build the future of health data with us?  Apply today.
Clubhouse New York, NY, USA
Aug 21, 2018
Full time
Clubhouse is the project management platform loved by software teams around the world. Every day, more and more teams are discovering the ease and flexibility of Clubhouse. Whether customers are onboarding to Clubhouse for the first time, or looking to expand adoption of our tool across their organizations, we are looking for an experienced Customer Success Manager to help manage our customer relationships and ensure our customers remain successful.  Customer Success at Clubhouse is part of the Customer Experience team. In the Customer Success Manager role, you will be the main point of contact for our SMB account base, evaluating business needs, identifying challenges, and providing guidance on the best ways customers can leverage Clubhouse to accomplish their goals. Working in close collaboration with our Customer Support team, you’ll be on the front lines of understanding customer issues, and become an expert in the breadth of our customers’ workflows and use cases. As Customer Success Manager, you will act as both product expert and customer advocate for your assigned accounts, driving effective adoption and expansion across our new and existing customer base.  As a CSM at Clubhouse, you will:   Identify and win new customers and expansion opportunities in existing accounts.  Regularly meet with customers, effectively communicating their goals, challenges, and feedback to our internal teams.  Exude empathy, putting customer needs first as you proactively manage your existing account base and nurture potential opportunities.  Manage our NPS campaign and respond to feedback and feature requests.   Collaborate with the Customer Support team, advising on customer workflows and responding to escalated communications when necessary. Partner with our Marketing team to produce educational content and case studies.  Who we are looking for: Excellent oral, written, presentation, and communication skills  3+ years experience in a customer-facing customer success, customer support, account management, or strategic consulting role Highly collaborative problem solver with a creative approach to providing solutions A good listener with the ability to provide comprehensive overviews of key business use cases SaaS experience and working with a geographically distributed team is a big plus!   What we offer: In addition to a competitive salary and benefits, we offer an equity stake in the company. You’ll be working on a product built for other technology companies, with the aim of improving the lives of its users. We want and value your input as we try to keep the product moving in the right direction. You will be part of a small, professional and fast-moving team. We expect you to work at a sustainable pace, take time off as needed, and maintain a healthy work-life balance. Many of us have families and kids, so we don't work crazy hours and don't expect you to, either. This position is in our office in New York City. Apply here!
ChurnZero Arlington, VA, USA
Aug 21, 2018
Full time
Join ChurnZero as a Customer Success Manager. We are a startup located in Arlington, VA. Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be a vital part of our continued success! Primary responsibilities and day-to-day Proactively manage the success of a portfolio of assigned ChurnZero customers to deliver consistent value across the entire lifecycle Manage the implementation of new customers; accurately ascertain customer goals and translate them into an implementation plan that will provide initial value in a timely fashion Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability Advise customers on best practices for designing, implementing and scaling their Customer Success programs Resolve customer issues, alone and through collaboration with other ChurnZero teams; approach all situations with curiosity and creativity Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas Actively participate in the evolution of ChurnZero’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives Contribute towards the development of a strong team environment by upholding high work standards Go the extra mile to ensure our customers are successful! Must-have skills and experience 2+ years’ experience in Account Management or SaaS Customer Success roles; experience with implementing customers is a big plus A verifiable track record of customer retention and growth through passionate customer service Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value Energetic and self-motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms Ability to manage multiple priorities while maintaining strict attention to details Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree (BA/BS) Working at ChurnZero We are at the beautiful 1776 co-work offices in Arlington, VA. Lunch is served here every day, and you will have the essential startup experience. We are building the DC metro’s next great company. About ChurnZero ChurnZero helps subscription businesses fight customer churn. Our SaaS platform (1) helps businesses understand how their customers use their product, (2) assess their health and their likelihood to renew, and (3) give the business the means to automate and personalize the customer experience through timely and relevant touchpoints.  ChurnZero is backed by CIT and prominent east coast angels. You can find out more at   http://churnzero.net . Contact us at  careers@churnzero.net
ReadMe San Francisco, CA, USA
Aug 14, 2018
Full time
We're looking for someone who will love our customers as much as we do! We have some of the coolest startups on the planet using us ( no, really! ), and it's important we give some of our larger ones an customized experience that's as great as they are. So, we're looking for someone who's energetic, engaging and empathetic to join our growing team. Companies invest thousands of hours building their APIs but spend almost no time showing people how to use them. With ReadMe, companies have all the tools they need to quickly create a beautiful Developer Experience around their APIs. Gone are the days of endless pages of static text tutorials and PDF diagrams. ReadMe helps deliver a beautifully interactive documentation experience that gives developers exactly what they need to quickly build integrations.  The Customer Success Manager is a perfect role for someone who has some technical expertise or interest, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining concepts? Do you want to work closely with big-name companies to provide expert advice and solve some of their toughest problems? Do you get excited about things like defining culture and process? Can you effortlessly put people at ease and make them happy? If so, you ‘re the person we’re looking for! What you’ll do:  Own the ultimate success of our larger customers, ensuring they realize the full value of the ReadMe platform Work with our customer support team and sales team to identify clients who need a dash of extra attention Help our customers follow best practices to get the most from ReadMe (and, help define what those best practices are!) Drive product adoption and ongoing usage of ReadMe, while delivering customer happiness Become an expert on the ReadMe platform and integrations, while keeping up with industry trends in developer experience and APIs You’re a great fit if you… You love developers! You prioritize customer experience with a focus on customer happiness and retention You drive to understand clients’ business goals, anticipate future needs and identify solutions  You have aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability You’re resourceful - might not have all the answers, but you know how to find them Bonus points: 2+ years of consultant, account management, customer success or sales experience at an enterprise level Experience understanding enterprise customer needs and translating them into achievable goals Passionate about supporting and transforming customers’ experience Technical and programming language experience a plus, but definitely not required