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Slido Bratislava, London, Kuala Lumpur, Bali, San Francisco, NYC
Oct 11, 2018
Full time
Our customer success team’s main goal is to help our customers succeed and get the most value from using Slido at their meetings and events. Whether our clients are trying to transform their company’s culture, bring employees and leadership closer or elevate their events to a whole new level, our Customer Success Consultants are there to guide them through their journey with Slido. The Customer Success Consultant role works regionally, to develop and nurture relationships with our subscription customers. We are honored to work with some of the most innovative and inspiring companies in the world to improve their meetings, events and ultimately their companies. Your role Educate our customers so they unlock the maximum value from using Slido, achieve their desired outcomes and enable Slido to become an integral part of their meetings/events Deliver an outstanding experience based on our customer needs Build and nurture strong customer relationships with top market leading companies and event organizers in your region Effectively onboard customers to set them up for future success Understand the customer’s needs from the very beginning and attune our service to them Be a Slido brand evangelist and a champion for our users Drive continuous process improvement in an environment where people learn from one another to deliver a world-class experience Your profile You’re in it for the long game and love to help people discover hidden value You are passionate about our product and helping customers reach their desired outcomes Empathy is your middle name and you have unrivalled active listening skills You are naturally inquisitive, happy to challenge and know what to say to dig deeper You’re sales savvy without being salesy, persistent without being pushy and know what questions to ask You are driven by helping others and being on the front-lines of a fast growing company You have superior organization skills, integrity, and great follow-through on tasks Why join us We are a team of 120+ people who are   passionate about what they do   and care about each other You have the opportunity to work on things that have a real impact and are   being used by thousands of people around the world You will be part of the team who is building a   world-class product You have the opportunity to   visit top leading conferences   in various countries We love   biking, running and hiking. Join our own Slido sports team called “Tu ma bolí”
Zyris Santa Barbara, CA, USA
Oct 11, 2018
Full time
Zyris is committed to transcending the limitations of existing dental technology with innovative, ergonomically efficient products that help dental professionals work more productively with less stress and fatigue. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products.   We are committed to changing the face of dentistry! Our award-winning dental devices improve the ease and comfort for patients and dental professionals as well as dramatically increase overall efficiency. That’s why thousands of offices in the U.S. rely on our technology daily and dental schools now incorporate the technology into their curriculum, furthering the company goal to become the dental isolation method of choice both domestically and around the world. In short, the practice of dentistry has been irrefutably changed by Zyris!   A Customer Success Manager – Team Lead (CSMTL) is one of the most important roles at Zryis and amongst successful fast-growing businesses, as it directly impacts customers’ lifetime happiness and retention.   You will facilitate Customer Success by understanding customer business goals and objectives, developing strong rapport, delivering a world-class onboarding experience, helping customers solve emergent problems, identifying areas Zyris can help them grow, and serving as trusted advisor throughout their time with Zyris.   You’ll be collaborating with customers, primarily via the phone, mobile, and web technologies, to drive onboarding completion, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback. Periodically, you will travel to customer locations to facilitate success in person. Acting as a liaison between Zryis and our customers, you will be instrumental in providing internal feedback and help design how Zryis can better serve our customers.   This is an ideal position for highly motivated individuals with a genuine interest in helping and many years of experience in a customer facing role. You will partner with other seasoned Customer Success team members and managers to grow your capabilities while helping mentor less experienced team members.   What you will be doing –   Preparing for Customer Success: Immerse in and develop mastery of Zyris’ product offerings, business model, services, emerging technologies, and Customer Success best practices embracing a rigorous employee onboarding process and self-driven continual learning. Understand, empathize, and translate customer business goals into successful onboarding project plans in order to achieve their goals using Zyris' products and technology. Take an anticipatory, proactive approach to helping customers navigate and overcome their internal barriers to adoption. Schedule and coordinate all internal and external resources needed for onboarding   Orchestrating Customer Success: Take responsibility of onboarding new Provide daily leadership and mentoring/ support coaching of Regional Team Monitor the Funnel of new customers Delegate (as needed) new customers to existing team for successful onboarding Develop and regularly report on key metrics for teams Ensure team members provide an exceptional customer experience, as measured through tNPS and NPS surveys Personally manage escalations from direct reports and provide timely resolution - Escalate to Director if needed. Identify problems and trends, improve our internal tools, determine root causes of customer complaints and concerns and execute solutions. The CSMTL will be involved in helping manage the performance management of the team, but not complete control over all aspect of personnel management. The CSMTL will be involved in writing performance reviews & hiring/ firing of the team members, etc. but will work with the Director on these areas. The CSMTL will not have the sole responsibilities in these areas. Also, some of this will change or develop as we go along. Again, the focus is more on working with customers to help them be successful, than managing the people or team.   Manage a portfolio of customer implementation projects, ensuring a successful and timely completion of each project. Thrive on helping others by delivering tailored training programs to each customer, including the patience and persistence to overcome the challenges associated with customer behavior change. Orchestrate multiple accounts throughout their entire lifecycle, ensuring maturity milestones are hit during adoption and growth. You’ll ensure any customer issues are resolved quickly, utilizing resources from across Customer Success, Sales, R&D, etc. Work with customers to transform them into Zyris experts and evangelists through training, support, and relationship management.   Growing Customer Success: Monitor and influence product usage, customer engagement and satisfaction feedback Identify areas of customer desired growth such as expanding users, applicable procedures, or additional products / product capabilities Coordinate expansion opportunities with Account Executives    Sustaining and Improving Customer Success: You’ll create and maintain assets, materials, and manuals representing our best practices that help customers make the most out their Zryis products, in collaboration with Product Managers and Marketing.    Other Duties: You will have the opportunity to help conduct customer discovery, support, and sales activities when it serves the needs of our customers or the needs of your team. All Zyris team members embrace the "on it" mindset. This mean pitching in and helping out across the business when needed.   Who we are looking for –    2+ Years Managing/Leading a Customer Success Team 5+ Years in a Customer Success Manager Role Tech industry veterans looking for a more meaningful challenge in the healthcare arena: 5+ years’ experience at a SaaS software company that included responsibilities of software training, building new client relationships and driving user adoption. Understanding of complex web and mobile applications utilized for driving customer success, training, or collaboration. Dental Professionals looking to transition into a fast-paced medical device and software company. Must be technology evangelists and promoters of modernizing the Dental industry Tech savvy Educators / Trainers looking improve healthcare and expand their skills: 2+ years hands-on experience in delivering effective education / training programs 5+ years hands-on experience in dental practices as a Practice Management Consultant, Hygienist, Dental Assistant, Dentist, Office Manager Must have leveraged web, mobile, or social technologies as part of their education / training programs   Skills Needed – BA/BS, RDA, RDH or equivalent education, preferred Project management experience managing multiple projects simultaneously with a proven track record of prioritizing competing initiatives. You have a track record for creating innovative ideas to increase customer retention and product adoption You have a proven capability to excel in a fast paced, dynamic environment to provide best of class customer experiences You have an ability to stay focused under pressure and thrive while working with customers to solve their most challenging issues You have excellent communication and interpersonal skills with a knack for building strong internal and external relationships Strong analytical capabilities for advanced problem-solving Excellent written and oral communication skills Demonstrable leadership skills Highly organized and strong ability to prioritize tasks to completion Strong curiosity and desire to learn Strong technical aptitude Experience with Salesforce, or other CRM, Customer Success or Practice Management applications You have experience as an educator using technology platforms to enhance your curriculums.
ChurnZero Arlington, VA, USA
Oct 02, 2018
Full time
Join ChurnZero as a Customer Success Manager. We are a startup located in Arlington, VA. Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be a vital part of our continued success! Primary responsibilities and day-to-day Proactively manage the success of a portfolio of assigned ChurnZero customers to deliver consistent value across the entire lifecycle Manage the implementation of new customers; accurately ascertain customer goals and translate them into an implementation plan that will provide initial value in a timely fashion Coordinate and deliver basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability Advise customers on best practices for designing, implementing and scaling their Customer Success programs Resolve customer issues, alone and through collaboration with other ChurnZero teams; approach all situations with curiosity and creativity Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas Actively participate in the evolution of ChurnZero’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives Contribute towards the development of a strong team environment by upholding high work standards Go the extra mile to ensure our customers are successful! Must-have skills and experience 2+ years’ experience in Account Management or SaaS Customer Success roles; experience with implementing customers is a big plus A verifiable track record of customer retention and growth through passionate customer service Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value Energetic and self-motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms Ability to manage multiple priorities while maintaining strict attention to details Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree (BA/BS) Working at ChurnZero We are at the beautiful 1776 co-work offices in Arlington, VA. Lunch is served here every day, and you will have the essential startup experience. We are building the DC metro’s next great company. About ChurnZero ChurnZero helps subscription businesses fight customer churn. Our SaaS platform (1) helps businesses understand how their customers use their product, (2) assess their health and their likelihood to renew, and (3) give the business the means to automate and personalize the customer experience through timely and relevant touchpoints.  ChurnZero is backed by CIT and prominent east coast angels. You can find out more at   http://churnzero.net . Contact us at  careers@churnzero.net