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HelloSign San Francisco, CA, United States
Aug 09, 2017
Full time
If you are passionate about supporting customers, we want to hear from you. HelloSign is looking for a Technical Support Representative to join our Customer Operations Team. We are very passionate about making our customers awesome and are looking for a Technical Support Rep that will take the relationships to the next level. In this role, you will be responsible for making sure that every one of our users has an awesome experience when interacting with our products and us.   Internally, you are the voice of our customers and will be their advocate. You are the primary point of contact for people that have general and technical questions. You will be responsible for communicating and documenting issues, troubleshooting and testing, and should feel comfortable providing support via email, chat and over the phone.   When applying, please include a cover letter telling us why you think you’d be a great fit, what makes you passionate about supporting your customers, and what super power you’d want if you could have any super power.   Responsibilities Include: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don’t worry - we will train you). Troubleshooting reported bugs partnering with the Customers and Engineers to reproduce and assist with diagnosing issue. Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why. Act as a guide for our customers when they are configuring and integrating our products into other products. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Actively contribute to the development, documentation, and enforcement of processes and policies within the organization. Increase overall customer satisfaction by meeting and exceeding customer support metrics and service levels. Qualifications/Requirements: 2 years working in Technical Support in the SaaS industry - You understand the complexities of the SaaS world and how to keep our customers happy! Proven experience walking customers through the troubleshooting process. Strong analytical and critical thinking skills - you love asking those open ended questions to really get to the root of the matter! Previous experience working with and troubleshooting software that integrates with other tools such as Salesforce (ideally, you have been a Salesforce admin and/or heavily used Salesforce before). A love for helping customers and delivering satisfaction. Strong communication skills, both written and oral. Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve. About Us: HelloSign is creating the next generation eSignature platform, with a focus on clean usability. We were recently voted #1 eSignature solution for Small Business and #1 software solution for Mid-Market business on G2 Crowd! We’re proud of these awards because they are voted on by real users and reflect our commitment to making life better for our customers. In fact, we have the highest customer satisfaction score out of all our competitors. In addition to our sleek end user product, developers love our API, clean, straightforward documentation and extensive SDKs. On average, full-featured integrations average less than 2.5 days of development--the fastest in the industry. And our API Engineers offer the best support you’ll never need. Our vision is to deliver Frictionless Agreements by making our users awesome.   Life at HelloSign: We are centrally located in downtown San Francisco near Union Square. Currently at 60 employees, we are growing the company deliberately, with an eye towards maintaining a culture that values lifestyle, fun and continuous improvement. We were awarded the 2015 Hirepalooza Culture Award for Lifestyle and continue to maintain an overwhelmingly positive presence on Glassdoor and The Muse. We have raving fans who love what we make • We're user-focused and product-driven • We're always evolving with an eye towards improvement • Committed to building a product people want • We have a well-defined culture of fun, continual learning and collaboration • A supportive, familial atmosphere • An open, airy, creative space with communal dining and lounge spaces • We love dogs • Happy hour for unwinding and partaking in shenanigans • A fully stocked kitchen with drinks and snacks • And we'll never forget your birthday!   HelloSign is an equal opportunity employer committed to hiring a diverse team of qualified individuals • HelloSign conducts background checks; pursuant to the San Francisco Fair Chance Ordinance, HelloSign will consider for employment qualified applicants with arrest and conviction records • HelloSign participates in E-Verify.  
Host Compliance Remote
Aug 02, 2017
Full time
Is  INDEX/MATCH  your favorite Excel function? Is the " Checklist Manifesto " your favorite book? Are you a stickler for minor grammatical errors? Do you proofread your emails 3 times before sending them? If so we need to talk! We are looking for a seasoned, obsessively detail oriented, and insanely data savvy Implementation Specialist/Project Manager to join our rapidly growing enterprise SaaS startup. You will manage the onboarding and implementation of our software-as-a-service data products and to be successful in the role you will need to become a product expert so you can quickly analyze and determine client business needs and devise creative and effective solutions. As a Implementation Specialist/Project Manager, you will own everything as it relates to the implementation of the software and serve as the primary point of contact for project communications to ensure that the project moves along smoothly. As such you will need to be a strong communicator and comfortable with presenting (via video conference) to senior level local government officials. As we are in the business of data, you need to be extremely adept at managing spreadsheets and manipulating and matching large data-sets. If this sounds intimidating or stressful, please don’t apply. :-) This role can be performed from home as long as you have access to a professional work-environment and a fast internet connection. Job requirements: Outstanding organizational skills Extreme attention to detail Strong multi-tasking ability Excellent client and internal communication skills including: Structured, clear, and concise writing skills Ability to clearly articulate complex thoughts and concepts to clients Expert-level experience with Microsoft Excel and Word Hands on experience with software-as-a-services and web technologies including: Web-conferencing software Google Apps including Google Drive, Sheets and Docs Hiring process: As a true meritocracy we do not have any particular requirements as it relates to prior work experience or physical location. That said, we care a lot about innate skills, attitudes and work-ethic. Our hiring process reflect this, and to find the perfect candidate we will test every candidate on the actual skills required to do the job successfully. Each test will require only a small time commitment from you, and we will only ask you to do additional tests if you pass the prior tests. This way we won’t waste your time, while making sure that you are the perfect match for the job. Who are we: Host Compliance  is a privately held tech company located in the heart of California's Silicon Valley. Our vision is a world in which the sharing economy works for everyone. We seek to contribute to this by being the leading independent and trusted third party that local governments can turn to for data, tools and impartial advice on how to adopt and enforce Airbnb-style short-term rental related local rules that best serve the needs of all constituents in their communities. You can learn more about us from these new stories in the  Wall Street Journal ,  CNN  and  Fox News . The team behind Host Compliance consist of an experienced group of data scientists, engineers and business people with backgrounds from Caltech, Harvard and McKinsey. The company is profitable and since launching out of Stealth mode in Q2 2016, it has grown extremely rapidly. Anywhere in the US near a major airport
Jul 31, 2017
Full time
Our client is a market leader in big data integration and embedded analytics with a focus on IoT and Digital Transformation solutions across various industries. They are a fast growing, agile, innovation hub within a multi-billion dollar conglomerate and a key component of their strategy to change the world and how it uses data. Sales Engineers (SE) possess technical depth as well as strong interpersonal and sales skills to work closely with Field Account Managers to sell solutions that solve real-world business and technical challenges.  As a Solution Engineer, you have the opportunity to work with Global 1000 organizations at the forefront of big data. Primary Job Responsibilities Solution Design:  Interview prospects to determine business and technical requirements and determine a technical fit. Custom Presentations:  Create compelling customized presentations tailored to prospects’ use case and vertical. Product Expert:  Conduct technical Q&A sessions and demonstrations around product features, installation, configuration, and best practices. Lead Evaluations:  Design and scope focused evaluation plans that uniquely position the product, are tied to prospect requirements, and prove out business value. Teamwork:  Collaborate with big data experts, data scientists, and consultants to deliver advanced custom demonstrations, workshops, and POCs. Continual Learning:  A passion for learning new technologies as needed. Creative troubleshooting of issues that require solutions or innovative work-a-rounds High Impact:  Key stakeholder in collaboration with marketing, product management, engineering, and professional services. Primary Qualifications Analytics Experience:   3+ Years of experience designing, implementing or supporting data warehouse or business intelligence technologies. Sales Experience:  2+ Years of “pre-sales” experience supporting enterprise software sales cycles Technology:   Understanding of “Big Data” technologies (e.g. Hadoop, NoSQL, Spark) combined with hands-on working experience with core technologies including Operating systems (e.g. Linux, Windows, shell scripting), Relational databases (e.g. Oracle, MySQL, PostgreSQL, generic SQL, JDBC) Content (e.g. XML, JSON, text) ETL, data warehousing and data engineering BI Tools (e.g. Tableau, Micro Strategy) Education:   B.A. or B.S. Degree from an accredited university (may substitute an Associate degree plus 4 additional years of experience) .  Major or Minor in Computer Science or MIS a plus Secondary Qualifications Advanced big data implementation and Java architecture experience Hands-on Hadoop experience Java programming Security systems (e.g. LDAP, SSO) Advanced analytics (e.g. R, Python, Weka, SA