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Panorama Education Boston, MA, USA
Aug 13, 2019
Full time
About Panorama: Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panorama’s platform also helps educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and Mark Zuckerberg. Panorama’s Districts and Schools team partners with over 500 school districts, charter networks and individual schools to support their projects to make sure they get the most value of their partnership with Panorama. About the Role: We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-90 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert who trains your portfolio of clients to use our toolset, supports technical customizations in the back end, and provides timeline supports to ensure your clients launch projects successfully.  In addition to using Panorama products, you will use Excel in a lot of your work. Key Responsibilities Manage a portfolio of clients that use Panorama Student Success, Surveys and Social Emotional Learning products Complete technical work to support on time and error free projects that exceed client expectations and guarantee value and renewal  Use the Panorama platform and Microsoft Excel extensively to clean data sets, generate surveys and setting up reports Onboard new clients and provide resources to help them navigate Panorama tools, introduce them to best practices to ensure they can self-serve, support them when they face technical challenges, and set up their reports so they can act on the data Use your understanding of Panorama’s products and client goals to deliver value and satisfaction Help develop and improve delivery with a focus on increasing our team’s ability to serve clients effectively and efficiently as our client base grows Act as a voice of the customer within Panorama to help the team better understand and improve client experience through our tools and services What We're Looking For You have experience successfully supporting a high volume of clients or stakeholders  You have experience learning new tools and platforms You are organized and detail-oriented, with a proven ability to manage a number of projects on tight deadlines with a high level of accuracy You have experience using Excel to clean and analyze data sets  You are a systems-thinker; looking for ways we should systemize client support to make it more consistent, more successful, and enable our clients to drive more of the work themselves You have a passion for improving education and empathetic in supporting our clients use Panorama successfully to improve their schools and classrooms Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.
STATS 203 North LaSalle Street, Chicago, IL, USA
Aug 12, 2019
Full time
As a successful Customer Success Manager at STATS, you'll build and manage meaningful client relationships with a consultative approach. ​ What You’ll Do: Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy Work with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client engagement, business outcomes, and maintain renewal and retention rates Establish a trusted/strategic-advisor relationship with each assigned client and drive continued value of our products and services Identify opportunities for on-boarding and customer training needs to ensure adoption and success with STATS products Understand and anticipate customer’s need and goals then track customer progress and help develop creative solutions or strategies Gather product feedback and act as advocate for your client-base with internal development and product teams Verify contracts, review deliverables and ensure terms and conditions are aligned with business policies Collaborate with Sales other internal teams on customer interactions and engagements Conduct business reviews with customer to discuss overall account health, including benchmarking, adoption trends and best practices What You’ll Need: Bachelor degree in business, marketing or related field 3+ years of customer success or related experience with a proven track record of success Ability to prioritize, multi-task and efficiently respond to multiple clients Demonstrated ability to manage time and competing interests Strong communication and presentation skills A passion for sports and desire to impact the way these sports are consumed Familiarity with data delivery methods such as XML and Restful API preferred
Prospect Remote (Waterloo, ON, Canada)
Aug 07, 2019
Full time
We’re a startup based out of Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.  Prospect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets. ABOUT THE ROLE This unique role is a blend of the traditional Sales Development (“SDR”) and Account Executive (“AE”) roles.  In the first 3 months, you will: Source new leads (using Prospect 🙂) Send cold emails and make calls Schedule meetings for a seasoned sales rep on the team Once you’re fully ramped up, in the next 3 months you are expected to: Consistently meet quota of booking 25 meetings per month Start doing your own sales calls and demos Once you’ve grown into the role, your final responsibilities will be: Finding your own prospects Booking meetings with them Negotiating and closing deals If you’re looking for challenges to grow or have entrepreneurial dreams, this is an excellent role for you to get exposure to working with VPs, Directors, and C-level decision makers. We’ve set this “full stack sales” role up this way so that you’re always growing and exposed to new challenges instead of being forced into one very specific responsibility.  ABOUT YOU You are always learning. You believe that the only way to grow is to be independent and always be learning. Prior experience at a startup or SaaS company is highly preferred. You genuinely enjoy helping and talking to people. You realize that sales is about building authentic long-term relationships. You must have prior sales or SDR experience that shows this. You are creative and tech savvy. You realize that your prospects get flooded with cold emails and you look for ways to stand out from the crowd. Experience with outbound software (Outreach.io, Salesloft) and other sales tech (GoVideo, Cirrus Insight) is a big plus! You focus on quality over quantity. You believe that it is better to write ten high quality cold emails versus one hundred cookie-cutter emails. You don’t make excuses. You realize that there will always be objections and you get a thrill from dealing with them. ABOUT US We started in 2014 with three founders. We are currently a hybrid-remote team of 12 people that is spread over 6 different cities worldwide. We’re fully independent and bootstrapped with $0 raised from VCs or investors. We did this so we can focus on the two things that matter the most: our customers and our team. Every customer we have today was sourced using our own product (Prospect) or via word-of-mouth. Our sales team is very small (< 3 people) and you will work very closely with our CEO on a regular basis. COMPENSATION, BENEFITS, AND PERKS The salary for this role is $80,000 Canadian dollars (OTE; $40,000 base, $40,000 commission). This will be adjusted as you start doing your own meetings and start closing deals. You can choose to work from our Kitchener-Waterloo office, entirely remote (any country), or a blend of both. You are encouraged to work where you perform best. We believe that you should have good equipment to do your work and we give a laptop of your choice once you’re up and running. We give ample time off. Everyone gets 4 weeks paid-time-off. Additionally, we work four-day workweeks every July and August. We also offer a generous vacation allowance. If you are authorized to work in Canada, we will also give you health benefits under our company HSA. If you decide to work from the office, you will also get daily catered lunches. WHAT’S NEXT If this sounds like something you would like to be a part of, we would love to hear from you! We usually get hundreds of job applicants and we read through every single one of them. We highly recommend applying with a good cover letter if you would like to stand out. Within two weeks of applying, you will hear from us if you’ve made it to the next stage which will be a quick culture screening. You will then have an hour long call with the team. After that, you will proceed to the final stage of interviews which will be specific to the role and then to the final offer.