Human API San Mateo, CA, USA
Aug 21, 2018Full time
Our customer base at Human API is scaling quickly and we’re looking for an experienced operator to own the success of our diverse customers. From fast-moving startups to Fortune 500 companies, we work with organizations building the next generation of products within life insurance, clinical research, health insurance, and digital health. As our VP of Customer Success, your areas of ownership will include, implementations, usage expansion, and renewals. This means you’ve rolled out cloud software within large enterprises and understand the complexities of organizational change when introducing new workflows. You’ve also supported startups with talented technical teams who can integrate, test, and deploy a new API within a sprint. We’re looking for a leader to join our executive team that is equal parts “roll up my sleeves and do it myself” and team builder and mentor. You will work closely with our VP of Sales and VP of Product as the customer’s champion to shape our product offerings and roadmap. What You’ll Do - Role & Responsibilities: Develop the frameworks and processes to operationalize complex customer implementations. Drive increased usage of Human API by intimately understanding customers’ goals and how we can help accomplish those ambitions. Build and run our professional services function. Own all communication with customers, from technical support to account management. Maintain strong customer satisfaction across a diverse set of organizations. Build a high performing Customer Success team who can act as trusted advisors and deliver value to our customers. Engage with the executive team to shape high-level company strategy and ensure our organization is cross-functionally performing. Your high-level KPIs will include: “time to go-live” (or a similar metric to focus on implementations), usage, renewals, churn, and NPSNote: up to 40% travel may be required. Who You Are - Required Skills: 10+ years in client-facing, account strategy roles Comfort in a fast-changing environment (you’ll be building the plane while you’re flying it). Tactical experience introducing new technologies within large, complex organizations Willingness to get in the trenches yourself and build systems from the ground up (with your own hands). Leadership experience building and inspiring a team of high-performing individuals. Cross-functional experience working with a leadership team to shape overall company strategy, build annual plans, attend board meetings, and other “executive”-esque activities. At Human API, our mission is to create health data liquidity through consumer empowerment. To do this, we’ve built the world’s first real-time health data network. We help organizations collect, and make sense of, health data on their consumers. Our network reach is 200 million U.S. lives and includes hospitals, clinics, pharmacies, labs, mobile applications, and devices. Human API is a data platform that delivers a comprehensive, longitudinal view of a consumer’s health in real-time. We empower our enterprise customers with the normalized clinical data they need to build the next generation of products. Human API currently powers products for life insurance underwriting, health insurance clinical analytics, pharmaceutical clinical trial recruitment, and a variety of other digital health products and platforms. We are headquartered in San Mateo, California and venture-backed by Andreessen Horowitz and Blue Run Ventures. We're looking for independent thinkers who care deeply about the problems we're trying to solve. At Human API, we believe that a diverse variety of people makes us better, and so we welcome people of all backgrounds. Want to build the future of health data with us? Apply today.