Superhuman San Francisco, CA, USA
Jun 19, 2019Full time
SUPERHUMAN 👉 Superhuman is: - The fastest email experience in the world - The most wanted product on Product Hunt, with 185K+ people on our waitlist - Loved and adored: see what our users say (superhuman.com/love) Our users get through their inbox twice as fast; many see inbox zero for the first time in years. Come shape the future of email, communication, and productivity! BUILD LOVE 💜 At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight. We care deeply about creating delight for our customers — and we hope you do too! CREATE MASSIVE IMPACT 🚀 We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other. Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future. At Superhuman, you will have massive impact: on our growth team, you will personally scale how we reinvent productivity. DO THE BEST WORK OF YOUR LIFE 🌟 As an early growth hire, you will join as a crucial member of our growing team. We made products at Apple, Google, LinkedIn, Zynga, Flipboard, and Facebook. We founded Rapportive (acquired by LinkedIn), LiveRamp (acquired for $310M), and built pry (used by 25% of Ruby developers). Our investors include First Round Capital, Sam Altman, and the founders of Gmail, Stripe, AngelList, Intercom. This time, we're swinging for beyond the fences. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too. ROLE 👩🏽💻👨💻 - Become a leading expert on email and productivity - Perform 1:1 VIP onboardings with our customers - Upgrade our customers’ workflows; help them love the brand - Build longer term customer relationships to foster brand loyalty - Experiment with new onboarding flows to accelerate growth - Identify and report issues with the first time user experience - Provide design and product input to the first time user experience - Scale sales to many thousands of paying customers - Inform and influence our overall growth strategy SOUND LIKE YOU? 🙌 - Experience: 2+ years experience in a high-velocity customer-facing role, for example onboarding, implementation, sales, or customer success. You have deep interest in productivity software. - Communication: You can clearly explain complex topics in person and in writing. - Empathy: You understand how your customers succeed. You step into their shoes and show you care. - Curiosity: You understand customers with effective questioning and listening. You are genuinely interested in their goals and aspirations. - Teacher: You love sharing insight and knowledge. You are patient and thoughtful when you educate. - Goal Oriented: You are excited for new challenges. You work hard to achieve ambitious goals. - Growth: You are very receptive to feedback, and use it to improve rapidly. - Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions. - Diligence: You are thorough, meticulous, and have astonishing attention to detail. - Delight: You constantly think about making customers happy. You will brighten any customer's day! Location: San Francisco Bay Area GROWTH OPPORTUNITIES 📈 - Become the foundation of a world-class growth team at a rapidly scaling startup - Become expert at listening to customers, and selling a solution, product, and vision - Network with high-profile VIP customers who lead their businesses and industries - Learn how to build unparalleled company culture that sustainably attracts the best talent - Grow into field sales, enterprise sales, account management, or customer success management COMPENSATION AND BENEFITS 🎁 - Compensation will include a base and monthly bonuses - Flexible vacation - Catered lunch (5x per week) - $3k desk set up of your choice - Full medical, dental, and vision insurance - Paid parental leave - 401K At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.