6 Customer Success jobs

We are looking for a dynamic   Customer Success Manager   to join our growing Customer Success Team. The ideal candidate should be self-motivated, passionate about learning the Brandcast app, and demonstrate the ability to seek out upsell opportunities within current accounts. As a CSM at Brandcast, you exhibit empathetic communication to the customer as well as internally, and act as the customers' main advocate within the company. You have an interest in being an instrumental player in customer retention and expansion during this pivotal stage of a startup organization. You'll work with a team of Customer Success Designers and Customer Success Managers to support our customers and grow accounts. You should feel comfortable working in a fast-paced start-up environment and be willing to constantly get your hands dirty with new projects and initiatives. This role will also require some travel to customers. Your own creativity for problem solving and attitude towards helping others are highly valued in this role. Responsibilities Develop a methodical and disciplined account management process for our major brand accounts, including monitoring and promoting account health and customer success, and maintaining and reporting a rigorous set of customer health metrics. Drive retention and growth among our customers by understanding their business needs and helping them succeed with Brandcast Collaborate closely with Sales to support customer trials, renewals, and expansion opportunities Enable successful onboarding of customers to Brandcast, virtually or in person Serve as the primary contact for support and ongoing training of Brandcast, including post go-live support and new feature trainings Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement and expansion Understand customer outcomes by communicating with customers and analyzing customer health metrics Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Identify opportunities for customers to act as Brandcast advocates (e.g. testimonials, case studies) Represent the voice of the customer to inform our sales process and product roadmap Assist in the development of new tutorials, demos, and additional onboarding collateral About You You have a strong interest in advancing your career in Customer Success/Account Management You have a proven track record of customer retention, upsells and reducing churn You have an eagerness to learn the product and become an expert in it, even if you have no design experience You are willing to wear many hats in this pivotal phase of our growth You are a self-starter and someone that others can rely on You have the organizational skills to handle a high volume of daily activity You are a team player, and communicate with empathy Location and Further Details This position is a full-time position based in Brandcast’s San Francisco office in the South-of-Market (SOMA) district at 842 Folsom Street (between 4th and 5th), not far from Caltrain, AT&T Park, and a 10-minute walk from the Powell St. BART and MUNI stations. Our Benefits Brandcast offers a competitive benefit package, to support the well-being of our employees, staff, and their families. Benefits at Brandcast currently include: Medical Insurance – Blue Shield PPO or Kaiser HMO, plus vision and dental. Up to 100% of employee premium covered, 75% for dependents. Vacation – 3 weeks/yearSick – 8 days/year Paid Holidays – 11 holidays, 2 floating holidays, week-long closure at year-end Commuter Subsidy – $100/mo subsidy for public transit/parking Health Club Subsidy – $100/mo subsidy for gym membership Flexible Spending Account 401(k)Long Term DisabilityLife Insurance

About You: Through partnership and collaboration you will assist customers in achieving their business goals and finding the most value with their investment in AskNicely product. Ultimately, you are the customer’s trusted advisor and advocate, with the goal of driving our customer’s success and establishing loyal relationships with AskNicely starts at the beginning with onboarding. Responsibilities: Ensure that customers derive maximum value from their investment through onboarding and activation of our products and services Ability to translate customer business and technical requirements into workable solutions and overall business value Consistently meet or exceed monthly and quarterly goals of onboarding customers quickly, driving time to value through launching surveys to show immediate value and adoption Identify opportunities to increase customer’s usage, value and revenue, and working closely with the Success team to support closure of existing business opportunities Present the AskNicely value proposition, product features, and enhancements throughout the customer’s organization ranging from technical stakeholders to C-Level Executives Partner with internal teams (i.e. Product Management, Sales and Marketing) to ensure client’s needs and resolution with escalated issues are being met Ensure customers employ best practices in using the AskNicely solutions and provide industry updates and guidance where needed Gather customer product and service feedback and communicate internally to initiate change or enhancement of AskNicely products and services Communicate to all levels within an organization; presentation, written and verbal Requirements: services organizations Strategic thinker who can translate customer business goals and requirements into fully-executed product and service solutions Proven results in driving customer health and satisfaction resulting in loyalty and advocacy Experience in identifying opportunities and selling business value to executives and decision makers Ability to quickly grasp and explain technological and business concepts Proven ability to work in challenging ‘start-up’ environments and comfortable with rapidly changing strategic and operational direction Driven individual who takes pride in building and growing customer relationships Deep sense of empathy for technology users Excellent communication and presentation skills Positive and energetic individual who enjoys being part of a growing company Likes to have fun, and wants to be part of a high-performing team Benefits: Purple Benefits, including Nice Days, monthly BBQs, quarterly volunteer activities, and more! You will grow more here than anywhere else. That is our commitment. Desirable Portland, OR location in the Slabtown District Diversity and Inclusion: Be you. Be awesome here. The core essence of AskNicely is "appreciation". It's what we stand for and a principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. If you like playing to win, you’ll fit right in. We check our egos at the door and approach our work with curiosity because we don't have all the answers but we learn fast together and celebrate our wins along the way. You're awesome. We're hiring.

SUPERHUMAN 👉 Superhuman is: The fastest email experience in the world The most wanted product on Product Hunt, with 240K+ people on our waitlist Loved and adored:  see what our customers say Our customers get through their inbox twice as fast; many see inbox zero for the first time in years. Come shape the future of email, communication, and productivity! BUILD LOVE 💜 At Superhuman, we deeply understand  how to build products that people love . We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight. We care deeply about creating delight for our customers — and we hope you do too! CREATE MASSIVE IMPACT 🚀 We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other. Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future. At Superhuman, you will have massive impact: on our growth team, you will personally scale how we reinvent productivity. DO THE BEST WORK OF YOUR LIFE 🌟 As an early growth hire, you will join as a crucial member of our growing team. We made products at Apple, Google, LinkedIn, Zynga, Flipboard, and Facebook. We founded Rapportive (acquired by LinkedIn), LiveRamp (acquired for $310M), and built pry (used by 25% of Ruby developers). Our investors include Andreessen Horowitz, First Round Capital, Sam Altman, and the founders of Gmail, Stripe, AngelList, Intercom. Our latest financing was led by Andreessen Horowitz, and we welcome Marc Andreessen and David Ulevitch to our board.   See their investment thesis here . This time, we're swinging for beyond the fences. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too. ROLE 👩🏽‍💻👨‍💻 Become a leading expert on email and productivity Perform 1:1 VIP onboardings with our customers Upgrade our customers’ workflows; help them love the brand Build longer term customer relationships to foster brand loyalty Experiment with new onboarding flows to accelerate growth Identify and report issues with the first time customer experience Provide design and product input to the first time user experience Scale sales to many thousands of paying customers Inform and influence our overall growth strategy SOUND LIKE YOU? 🙌 Experience : 2+ years experience in a high-velocity customer-facing role, for example onboarding, implementation, sales, or customer success. You have deep interest in productivity software. Communication : You can clearly explain complex topics in person and in writing. Empathy : You understand how your customers succeed. You step into their shoes and show you care. Curiosity : You understand customers with effective questioning and listening. You are genuinely interested in their goals and aspirations. Teacher : You love sharing insight and knowledge. You are patient and thoughtful when you educate. Goal Oriented : You are excited for new challenges. You work hard to achieve ambitious goals. Growth : You are very receptive to feedback, and use it to improve rapidly. Problem Solver : You are adept at spotting issues, and quickly suggest elegant solutions. Diligence : You are thorough, meticulous, and have astonishing attention to detail. Delight : You constantly think about making customers happy. You will brighten any customer's day! Location : San Francisco Bay Area GROWTH OPPORTUNITIES 📈 Become the foundation of a world-class growth team at a rapidly scaling startup Become expert at listening to customers, and selling a solution, product, and vision Network with high-profile VIP customers who lead their businesses and industries Learn how to build unparalleled company culture that sustainably attracts the best talent Grow into field sales, enterprise sales, account management, or customer success management COMPENSATION AND BENEFITS 🎁 Compensation will include a base and monthly bonuses Generous PTO Catered lunch (5x per week) $3k desk set up of your choice Full medical, dental, and vision insurance Paid parental leave 401K At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Specialist Criteria Corp is looking for a Customer Support Specialist to join our Customer Success Team in our West Hollywood, CA headquarters. Our Client Success team is responsible for client on-boarding, training, support, and subscription renewals and also ensures that our clients are maximizing the value they receive from Criteria's pre-employment assessment solution, HireSelect. Criteria is a technology company dedicated to changing the way employers find and hire great talent. We've been ranked on the Inc. 5000 list of America's fastest growing private companies for five years running, the Los Angeles Business Journal’s list of fastest growing companies for two years, and we've also earned a spot on  Inc. Magazine's Best Places to Work in 2017 . If you want to know more about what it's like to work here, check us out on  Glassdoor! Job Description: Our Customer Support Specialists support our clients and their candidates, providing world-class customer service, troubleshooting, and technical support. We rely upon our Customer Support Specialists to listen to our customers and use their technical expertise, creativity, and passion to meet client needs.  You’re a problem-solver and amazing with customers. You’re interested in the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues but also provide an incredible customer experience. Responsibilities: Receive client inquiries via phone and email; rapidly and efficiently respond to incoming support calls and emails and resolve customer and candidate concerns with empathy and expertise;  Escalate cases that are unresolved and communicate effectively with other CS team members to ensure timely resolution; Follow up and settle to satisfactory conclusion all incoming requests Document all interactions in our CRM;  Drive product improvements and help inform product development initiatives by synthesizing feedback and relaying it to our Product Development team; Help with quality assurance by testing new products and updates; Identify opportunities for improving the customer experience and share those with the Account Management team Requirements: High school diploma, or equivalent is required. Bachelor's degree is preferred;  Minimum of one year previous customer service experience is preferred; Exceptional communication and presentation skills for telephone and email support is required; Inquisitive nature and the ability to learn new procedures, processes, and products; Demonstrated attention to detail, excellent organizational and follow-through are a must; Empathy for customers and desire to create a positive customer experience;  Computer proficiency in Microsoft Office Suite, and familiarity with other software applications is a plus. What Criteria Corp brings to the table: Excellent benefits packages (including medical, dental, vision, life insurance, 401(k) w/ employer match, generous parental leave policy, 3 weeks paid vacation annually, and more!); Monthly "on demand transportation" allowance for Lyft credits; Annual company sponsored charitable gift donation; We offer an extensive onboarding and training program to help provide a foundation for success; Subsidized gym memberships & mobile phone reimbursement; Open BYOD Policy: Bring your own dog to work as we are a dog-inclusive office. When you come into work you'll frequently get greeted by one of the many Dogs of Criteria (check them out on Instagram:  https://www.instagram.com/dogsofcriteria ); Quarterly Charity/Volunteer Events (we believe companies should help their communities); Stocked kitchen, cold brew/kombucha on tap, and catering twice a week (Take Out Tuesday, Sandwich Fridays, and monthly Pizza Product Meetings help us collaborate and share ideas); Spacious West Hollywood office in the Pacific Design Center with panoramic views of the entire city. The office is within walking distance from Shake Shack, Tender Greens, Halal Guys, and plenty of other trendy shopping, food and drink destinations; ...And a competitive salary Since we're a pre-employment testing company, all applicants must take two of our web-based tests as part of our screening process. Cut and paste the below the link into your browser to begin the tests — you'll also be asked to upload your resume. https://www.ondemandassessment.com/link/index/JB-9E3DEBB4F?u=176672 Please make sure your resume contains your current contact information so that we can contact you if necessary. Note to recruiters:  Criteria Corp. does not accept unsolicited resumes from recruiters and/or placement agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Criteria Corp.

JOIN THIS HYPERGROWTH SOFTWARE (SAAS) COMPANY AT THE RIGHT TIME!  THE COMPANY This SaaS software company offers: above average salary, bonus, equity, REMOTE work-life flexibility, and the chance to work daily with the world’s most valuable brands. Here’s a few facts:       The Employer has o ver 3,000 Customers (50 of the Fortune 100 companies)       You'll w ork with Inc. Magazine’s Top 10 Most Valuable Brands.       Recognized on the Inc. 5000’s Fastest Growing Private Cos.       1,000+ employees, Enterprise Growth over 155%, $375M in VC       We want you!   ABOUT THE ROLES APPLY TO THIS LISTING. WE HAVE CSM ROLES - SENIOR, MANAGER, STRATEGIC CSM. The Senior Customer Success Manager (CSM) position is a part of The Customer Experience organization. In this role you will build long-term strategic relationships with our customers and ensure they realize the full value from their investment which will lead them to renew and grow.  You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the company. A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal teams (e.g. Professional Services, Customer Support, Product Development, etc).   Essential Duties and Responsibilities Manage a portfolio of Our largest customers Drive renewal and retention of Our customers Engage regularly with customers to evaluate needs and direction Present regular Executive Business Reviews Be an expert on the customer’s software deployment and the go-to person for their needs Educate customers on the value they can generate from the power of their solution Continually assess, document, and analyze customer progress toward stated goals and results Facilitate relationships across various customer teams, brands, and/or departments to further strengthen our partnership Ensure account issues are resolved quickly, leveraging resources from across the company as needed Ensure customers employ best practices and their solution is optimized for maximum value Present The company’s product roadmaps with emphasis on features most relevant to each customer Gather customer product feedback and communicate with product management to shape product roadmap development ​   Requirements 4+ years’ experience implementing software applications and/or providing strategic advisory services and account management services Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts Excellent organization, project management, time management, communication, and presentation skills Ability to quickly grasp and distinctly explain technological and business concepts Strong understanding of business processes and their implementation into enterprise applications Willingness to 'roll up one's sleeves' and assist wherever needed Team player who will innovate to continue improving the way The company serves its customers Bachelor’s degree or equivalent experience in business or related field Ability to travel up to 25% of the time (5 business days per month)   Preferred Knowledge, Skills, Abilities, and Background Account Management experience Business process management experience and expertise Experience with cloud-based/SaaS solution offerings   BENEFITS   EVERYONE IS AN OWNER At The company, all full-time employees receive shares that vest over time. We invest in you because we believe in your value. UNLIMITED PTO  We expect you to get your work done, and then get out of the office as often as you need to.     CELL PHONE REIMBURSEMENT We know you’re using your phone to check your work email from home, so we’ll help you pay for it.   MEDICAL, DENTAL & VISION Enjoy awesome coverage for yourself and your family. We aim to keep your costs low and your benefits high.    RETIREMENT SAVINGS You’ll love working here, but you won’t want to stay forever. Our generous 401K match will help you retire in style.   ONGOING EDUCATION Learn and grow on the job through company-sponsored conferences, training, certifications and tuition reimbursement. PAID MATERNITY / PATERNITY LEAVE The company provides 12 weeks paid leave for moms (and $2,000 maternity bonus) and 3 weeks for dads. The company will also reimburse up to $7,000 in adoption costs.   PERKS CONTINUED Weekly Massages, gym reimbursement, dry cleaning, Coca-Cola Freestyle machines, Zen room, on-site haircuts, ping-pong, pool, and free snacks everywhere you look.   RELEVANT KEYWORDS   Agile Project Management, Change Management, Cx, CRM, Customer, Client, Advocate, NPS (Net Promoter Score), Certified Associate in Project Management (CAPM), PMP, PMI (Project Management Institute), Project Lifecycle, Journey Mapping, Personas, outcomes management, future state experience maps, Business Outcomes Management, Business Process improvement, PMP, Implementation, Portfolio Management, ERP, Cross-sell, Upsell, Work Breakdown Structure, Gantt Chart, Risk Mitigation, Contingency Plan, Critical path, Earned Value Management (EVM), PERT, OBS, Scrum, Waterfall, ServiceNow, Atlassian, Jira, Trello, Planview, Asana, SmartSheet, Wrike, Upland Software, Infor