Azavista is a solution for corporate event organisers who are aiming to streamline their event planning processes. We offer a complete set of event technology solutions suitable for any event in your calendar that will help you increase efficiency, improve communication and productivity and enhance attendance.

Through a wide set of modules and functionality, users can set up multiple events, integrate with your CRM and marketing automation systems, manage registrations, project management and much more from one single interface. We also offer a check-in app and participant event app that can be built and customised within minutes without the help of your development team. We’ve created a flexible, innovative and easy-to-use, complete platform.

Easily adaptable to new and changing trends and market needs, meaning planners can always reach their event expectations. Since our foundation in 2011, thousands of event planners have used our platform to be more efficient and productive which in turn enables them to create better events. Learn more about us here → https://www.azavista.com

Azavista Amsterdam, Netherlands
Jun 19, 2019
Full time
Job description Azavista is a global event technology scale-up headquartered in Amsterdam, currently transforming into a distributed organisation where team members can work remotely from around the globe. We offer an end-to-end event management platform supporting mid-market and large enterprises creating successful events, used on a global scale by enterprise organisations including Adecco, Continental, ABB, Kyocera, global sports brands and large pharma companies, as well as large conferences like The Next Web, Amsterdam Dance Event, and We Are Developers. We would you like to work towards our purpose, transforming the global event industry. We have created an environment that spawns productivity and happiness, and are confident that our well-designed training programs and constant feedback will accelerate the development of your professional career. Your role-Customer Success Manager Azavista is now looking for a Customer Success Manager with SaaS B2B experience to join our central Amsterdam based office. You will be responsible for delivering an exceptional customer experience, onboarding our customers, roll - out plans, managing the customer accounts and proactively reducing churn. Due to a rapid increase in Dutch customers we are looking for a Dutch speaking Customer Success Manager. Key responsibilities Creating and delivering customer success plans, including onboarding, roll out plans, engagement, retention, renewal and upselling. Managing and delivering educations for our customers. Managing customer queries and ensuring customer satisfaction, effectively increasing the average CLV. Creating and managing a NPS rating system. Bringing intelligent product feedback and recommendations from customers back to the Sales and technical teams. Identifying metrics for tracking the success of your efforts. Requirements Passionate about Customer Success, problem-solving and people. Excellent English writing and communication skills. You are organized and manage processes from start to finish, prioritising multiple tasks. You are sales minded and are comfortable up selling to customers to provide an improved product experience. Very strong interpersonal skills and the ability to build relationships with customers and potential customers as well as stakeholders and external partners. Currently, we have a strong interest in candidates who are business proficient in Dutch. Education & experience A Bachelor’s degree in Economics, IT or Business-related focus. 3 years of working experience, preferably in a customer success related role Knowledge of the software or events industry is a plus A remote position can be discussed We offer Ability to build a global customer success experience. Ability to experience the dynamics of a fast growing startup with large well-known customers. Attractive remuneration and growth possibilities to work in APAC or AMERICAS