Iterable is the growth marketing and user engagement platform. Our mission is to enable B2C marketers, giving them access to the growth marketing and user engagement tools built at companies like Twitter, Facebook, and Pinterest. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised over $30M from investors like Index Ventures and CRV and hundreds of companies like AT&T, MLB, Zillow, Box, FabFitFun, and ASICS rely on us to captivate their many millions of users.
It’s a very exciting time to join the team as Iterable has recently been recognized as one of 2018's Best Places to Work, we’ve been in the top 20 companies on the SaaS 1000 for 3 quarters in a row, and held our first customer conference which was a sell-out success. At Activate, we launched two important new products -- Iterable Intelligence Suite (AI) and Iterable Insights.
As a member of Iterable’s operations team, you will play a key role in developing strategy, process, and reporting for our Customer Success department. Your ultimate goal is to drive cross-functional strategic insights and detailed analytics to optimize the pre and post-sale process. Our goal is to provide our CS team with a framework to capture key analytics to scale our business through data-driven decisions while ensuring our prospects and customers receive the best service possible.
Our objective is to:
1) Provide our internal teams with process and reporting that allows them to spend minimal time with data entry and maximum time with prospects and customers
2) Provide executives with key analytics that enable them to scale the business through data-driven decisions
3) Provide our prospects and customers with the best service and experience possible