Director of Customer Success
The Director of Customer Success will be instrumental in delivering our vision to transform the Customer Success team from a delivery-oriented organization to a true customer success organization focused on Enablement, engagement and portfolio expansion. The Director of CS will be responsible for managing the daily activities of the US-based Customer Success managers. He or she will assist in the transition of delivery duties to core customer success activities.
The director will assist with the creation and monitoring of team KPIs, training, and performance management of the team. They’ll provide functional training and ongoing development of the US-based resources.
As a team the US, and EMEA directors will work along with the VP of Customer Success to provide and reinforce a strategic vision for customer success within Acrolinx.
Roles and Responsibilities:
When you join our team, you work with software that makes an impact. You’ll find evidence of it in the communications of top global enterprises — in everything from developer documentation to global websites. Our software contributes to ensuring those messages are clear, consistent, on-brand, and engaging.
Join our mission.
At Acrolinx, we value content. We believe in its power to fuel a business. And we know that to be effective, it must be well written. That’s why we developed software that reads enterprise content — in a variety of formats — and helps to improve its quality.
Born out of a long history in linguistic analytics, our advanced platform helps major brands like Amazon, Cisco, Facebook, Google, Harley-Davidson, Microsoft, Philips, and SAP create great content.
Work in a professional and respectful environment
There are lots of reasons to work at Acrolinx. Here are our top 9: