Customer Success Manager/Engagement Manager

  • SuccessHACKER
  • San Francisco, CA, United States
  • Jul 17, 2018
Full time Computer Software Customer Success Engineering Post-Sales Technical Solutions Training

Job Description

We've got a client looking for CSM's to join their team and pioneer how they onboard customers and make them successful. This role plays an integral role in the success of our client by nurturing growing accounts and building long term relationships that result in thriving businesses and happy teams. You'll help steer customers towards seamless implementation, usage and adoption of our client's platform that is used by a wide range of customer profiles from the S in SMB to the Enterprise.


  • Answer customer inquiries and help train users over email, telephone and in person
  • Breakdown customer work flows and habits and map them to the product; identify and anticipate problems before the customer knows they exist
  • Complement the sales process by leading webinars and building relationships with target customers
  • Be the voice of the customers with the product and engineering teams; gather, prioritize and communicate feedback and feature requests
  • Navigate C-Level conversations as a component of their customer success strategy
  • Be comfortable with early-stage chaos and ambiguity, the scope of this role will change continuously as our business evolves


  • 2- 3+ years as a Customer Success Manager within a fast-growing SaaS technology company (or in a similar customer facing role)
  • Experience architecting process and defining success strategy
  • Track record of deploying a consultative and solution-oriented approach for your customers
  • Exceptional oral and written communication skills for preparing and presenting customer materials


  • Experience working with technical customers
  • Upsell and renewal management experience

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