Customer Success Specialist

  • Streak
  • Sep 01, 2019
Full time Customer Success

Job Description

Streak is looking for a Customer Success Specialist (CSS) to join our team in providing the best customer experience. 

As a CSS,  your highest priority is helping our newest customers implement Streak. You’ll be responsible for understanding our customer’s needs, providing best practices to translate their workflow into Streak and enabling teams to be self sufficient through training. 

The majority of your day will be customer facing including screenshares, chat, and webinars. You’ll aim to host 3-4 implementation calls a day, run daily ‘Getting Started’ webinars and proactively reach out to users during their implementation period to ensure we are providing value to their business. Outside of delighting users with a great implementation experience, you’ll work closely with our product and engineering teams to provide feedback on improvements to our product. 

 

About You

We’re looking for someone who is consultative by nature. You are a person who loves to discover people's needs and wants. You are an excellent communicator, even when you have to communicate not so excellent news. You have a highly tuned sense of compassion, empathy, and a drive to constantly help others.

We are looking for people who want to nurture and grow a career in Customer Success. As a new team member, your voice matters. We strive to constantly improve and look forward to a fresh perspective, so you should feel comfortable speaking up about what is important to you. 

A big part of the role is supporting each other. The ideal candidate is equally excited to help a colleague’s success (on our team or another team) as they are a paid user.

If you want to join Andrew, Brita, Justine, Kim and Timothy in making our customers happy we’d love to hear from you! 

Responsibilities

  1. Be a trusted advisor for new customers during their implementation period
  2. Meet and track key milestones for a successful customer implementation
  3. Run webinars on a variety of topics focused on improving customer implementation
  4. Triage and respond to our newest paid customer chats and emails
  5. Be a customer advocate to our internal teams (Support, Engineering, Sales, and Product Management)

Things that excite us

  1. Perseverant and goal oriented
  2. Prior experience in customer service  
  3. Desire to grow and take on more responsibility over time
  4. Loves working with a team 
  5. Passion to help customers succeed
  6. Excited about solving complicated technical problems
  7. Naturally curious and asks clarifying questions both internally and externally
  8. Strong GSuite (Sheets, Docs) knowledge