Customer Success Manager in HealthTech

  • IANULY Talent Accelerators
  • Jan 27, 2020
Full time Health Care

Job Description

Our client's mission is to deliver proactive, precise care to every chronic disease sufferer, eliminating preventable sickness. They are a small and committed team, currently pre-Series-A, who has experienced double-digit growth. They have deeply passionate clients and seed investors that are partnering with them in making healthcare data-driven.

Our client is tackling Chronic Kidney Disease (CKD) which is a substantially under-diagnosed condition that affects over 35 million people in the US. Value-based care teams use our client's software and prediction engines to find undiagnosed and unaware disease sufferers, drive precise interventions to eliminate bad events and deliver better clinical outcomes at a lower cost.

Their clients are health care enterprises: kidney clinics and nephrology practices, large health systems, managed care and health insurance companies. Together they use data science to deliver more human care.

You will:

  • Own the customer relationship: understand and communicate client needs, manage a successful implementation, integrate our client's technology with client workflows, ensure and measure improved patient outcomes
  • Expand client contracts with new use cases
  • You will be working directly with client clinical teams, technology teams, and executives

Requirements:

  • 4+ years of work experience in post-sales client integrations preferably in a Health Care or Hospital environment
  • Ability and propensity to form lasting partnerships and relationships
  • Post-sales client onboarding and implementations to customize and integrate software solution with their clients financial and billing systems
  • Fluency in both tech and health care: data engineering, statistics, clinical workflows and the business of value-based health care
  • Expertise in navigating requirements from a client to assess and manage data exports and integrations
  • Experience in deploying or managing enterprise software, SaaS, or care operations services
  • Strong writing skills
  • Meticulous follow-up and outstanding communication
  • Willingness to travel up to 35%, remote work possible
  • University degree or demonstrable experience in software, technology, or health care

Benefits:

  • Team in NYC, Boston - remote work possible for the right candidate
  • 4 weeks paid vacation
  • Top tier medical / dental / vision insurance, HSA & FSA, and 401k
  • Gym discount, commuter discount
  • Team meals every week

Joborder ID

1