Customer Success Manager

  • INFOCU5
  • Denver, CO, USA
  • May 18, 2020
Full time B2B Customer Success Telecommunications

Job Description

INFOCU5 is seeking a talented Customer Success Manager to join our Denver-based team. Our Customer Success team is responsible for developing and maintaining customer relationships that promote growth, retention, and drive customer satisfaction. 

INFOCU5 is a Colorado-based Software as a Service company that connects businesses to a marketplace of Customer Service, Sales, and Marketing solutions all through one omnichannel software platform. Our mission statement is simple: we are here to lead the charge in scalability, making customer acquisition and retention easier, more transparent, and ultimately more successful. We are currently looking for talented individuals to join our team and work directly from one of our HUBs in the state. We currently have locations in Telluride and Denver with a new location opening on the Western Slope when COVID-19 restrictions ease. 

The Role: 

The role of Customer Success Manager includes supporting the development, engagement, on-boarding, oversight and contributing to the overall success of INFOCU5 and the INFOCU5 customer marketplace. This role will require that you work closely with our customers, as well as various teams within INFOCU5. 

Additionally, the Customer Success Manager must assist in supporting new business development initiatives, new customer acquisition efforts, assisting with the on-boarding and support of new customers among other duties. 

The ideal candidate for this role will have Customer Success experience, preferably in the telecommunications, call center or SaaS environment. We are looking for a goal-oriented, results-driven individual who can work well in both a team environment and individually. 

To read the full job description and apply please visit our website at: https://www.infocu5.com/careers

Qualifications:

  • 2+ years enterprise-level Customer Success experience at a SaaS company
  • 2+ years Customer Success Management experience 
  • 1+ years in the call center industry or telecommunications
  • Proven track record of going above and beyond revenue and customer satisfaction goals
  • A customer-centric mentality that strives to create a product that far exceeds customer expectations while keeping KPIs and company goals moving forward
  • Strong analytical skills and the ability to change directions quickly and adapt to new circumstances 
  • Strong communication skills and the ability to work with a wide variety of people and personalities
  • Experience with a variety of 3rd party software applications and the ability to quickly learn new material and technical knowledge

What We Offer:

  • Salaried position 50-60k DOE
  • Medical, Vision and Dental Benefits 
  • PTO and Holidays
  • Fun and fast-paced start-up environment
  • Opportunities for growth and upward mobility


To read the full job description and apply for this role please visit our website at: https://www.infocu5.com/careers/mh-hub-customer-success-manager/